If you are using TracktCRM on behalf of a company, you confirm that you have authority to bind that company. “You” means that company and its authorized users.
1. Who we are
TracktCRM is an AI CRM for managing leads, contacts, deals, pipelines, tasks, communications (including WhatsApp, email and SMS), files, meetings, reports, automations, and third-party integrations.
Operator: TracktCRM
Email: traktcrm@gmail.com
Phone: +91 70098 11184
Address: 3rd Floor, D-231, Phase 8B, Sector 91, Sahibzada Ajit Singh Nagar, Punjab 140308
2. Eligibility and accounts
- You must provide accurate registration information and keep it up to date.
- You are responsible for login credentials and for all activity under your account.
- Workspace administrators are responsible for inviting users, assigning roles, and managing access.
- Notify us immediately at traktcrm@gmail.com if you suspect unauthorized access.
- We may refuse, suspend, or close an account that is inaccurate, inactive, abusive, or in breach of these Terms.
3. The Service
TracktCRM may include, depending on your plan:
- lead, contact, deal, and pipeline management;
- tasks, notes, files, reports, and automation;
- communication tools such as email, calling, SMS, and WhatsApp-related features;
- AI-assisted response, follow-up calls, summaries, and reporting;
- integrations including Google Workspace (Gmail, Calendar, Meet, Drive, Sheets, Forms where enabled), Meta & Google Ads, property portals, and other third-party apps you choose to connect.
Features may vary by subscription plan, region, and configuration. We may add, change, or remove features with reasonable notice where practical. Trial access is for evaluation and may be limited or revoked for abuse.
4. Acceptable use
You may use the Service only for lawful business purposes. You agree not to:
- use the Service for unlawful, fraudulent, spam, or unauthorized purposes;
- upload malware, or attempt to hack, scrape, reverse-engineer, or disrupt the platform;
- access another customer's workspace or data without permission;
- use integrations in a way that violates Google, Meta, Microsoft, or any other provider's terms;
- send communications (email, WhatsApp, SMS, calls) without required consent or in breach of applicable law;
- resell, sublicense, or misuse the Service except as allowed in your contract with us.
5. Customer data
- You retain ownership of the business data you submit to TracktCRM (leads, contacts, deals, files, messages, and similar records).
- You grant us a limited license to host, process, back up, and display that data solely to provide and support the Service.
- You are responsible for having a lawful basis to collect, store, and process customer/lead data, including any data imported from forms, sheets, ads, WhatsApp, or other tools.
- You are responsible for the accuracy and content of data your users upload or sync.
6. Google and other integrations
Some features require you to connect a third-party account, such as Google or WhatsApp Business. If you connect Google:
- you authorize TracktCRM to access only the Google user data needed for the feature you enable (for example Gmail, Calendar, Meet, Drive, Sheets, or Forms);
- that data is used only to provide the requested CRM feature, as described in our Privacy Policy;
- our use of Google user data complies with the Google API Services User Data Policy, including Limited Use;
- you can disconnect an integration at any time from TracktCRM account / integration settings;
- Google, Meta, Microsoft, and other providers remain independent services. Their own terms and privacy policies also apply. We are not responsible for outages, policy changes, or data handling by those providers.
7. Subscriptions, billing, and cancellation
- Paid features require a subscription. Fees, user limits, and included features are shown at checkout, on pricing, or in your plan.
- Free trials are available for evaluation (for example a 1-month trial where offered). Trial access converts to a paid plan after the trial unless you cancel or we agree otherwise in writing.
- Prices may be billed per user and per billing period (for example monthly or yearly), in the currency displayed at purchase.
- Unless a written contract or checkout page says otherwise, fees are non-refundable for the current billing period.
- You may cancel a paid subscription from billing settings or by contacting us. Access typically continues until the end of the then-current billing period; it will not renew after that.
- We may change prices or plans with notice. Continued use after the change takes effect means you accept the new price for future periods.
- Failed payments, chargebacks, or abuse may result in suspension.
8. Intellectual property
TracktCRM, including software, design, logos, and documentation, is owned by TracktCRM and protected by intellectual-property laws. These Terms do not transfer ownership to you. You may not copy, modify, or distribute the platform except as needed to use the Service.
Feedback you send us may be used to improve the Service without obligation to you.
9. Confidentiality and security
We use reasonable technical and organizational measures to protect the Service. You must also protect your own accounts, devices, and user permissions. No online service is completely secure; you use the Service at your own risk, subject to these Terms.
10. Availability
We aim to keep TracktCRM available, but we do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages (including Google, Meta, WhatsApp, or internet providers), or events beyond our control may cause downtime.
11. Suspension and termination
- You may stop using the Service and request account closure by contacting traktcrm@gmail.com.
- We may suspend or terminate access if you breach these Terms, create risk, fail to pay, or if required by law.
- After termination, we may delete or anonymize workspace data in line with our Privacy Policy, except where we must retain records by law.
12. Disclaimer
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that CRM reports, automations, AI responses or summaries, or imported data will be complete or error-free.
13. Limitation of liability
To the maximum extent permitted by law, TracktCRM is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for loss of data, business, or goodwill.
Our total liability for claims relating to the Service is limited to the subscription fees you paid to us for TracktCRM in the 6 months before the claim.
14. Indemnity
You will indemnify and hold harmless TracktCRM and its team against claims, damages, and costs arising from your data, your communications, your use of integrations, or your breach of these Terms or applicable law.
15. Privacy
Personal data is handled as described in our Privacy Policy. If these Terms and the Privacy Policy conflict on data-protection topics, the Privacy Policy controls for that topic.
16. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will change, and we may notify you by email or in-app notice where the change is material. Continued use of the Service after the update means you accept the revised Terms.
17. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in Mohali / SAS Nagar, Punjab, India have exclusive jurisdiction, except that we may seek injunctive relief in any appropriate forum.
18. Contact
Questions about these Terms: traktcrm@gmail.com · +91 70098 11184 · Contact us
3rd Floor, D-231, Phase 8B, Sector 91, Sahibzada Ajit Singh Nagar, Punjab 140308