AT A GLANCE
Free plan, entry price, WhatsApp and lead capture are where the two tools differ most for small sales teams.
| Comparison point | Pipedrive | TracktCRM |
|---|---|---|
| Free plan | No free plan shown. 14-day free trial | Yes. Free forever for 1 user with a single pipeline, unlimited records, 3 automations and WhatsApp integration. No card needed. |
| Starting paid price | Lite at US$14 per seat/month, billed annually | Pro at ₹319 per user/month, billed yearly (shown in your local currency) |
| Native integration on Growth and above, in beta and available to some customers only | Included on the Free plan (Meta message charges apply) | |
| Meta and Google lead ads | Facebook lead ads through Marketplace apps or connectors such as Zapier. LeadBooster add-on from US$32.50 | Meta Ads and Google Ads integrations from Pro |
| Lead portals | Not listed. Check the Pipedrive Marketplace | 99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia integrations |
| AI features | AI features, such as AI-powered report creation, start on Lite | Premium and All-in-One: reply suggestions, drafting, record summaries and upsell ideas |
| Onboarding and migration | Free implementation on plans over US$400 a year | Dedicated onboarding specialist from Pro, plus help moving your data on paid plans |
| Best for | Sales teams that want a mature, highly configurable pipeline and a large app marketplace | Small and growing teams that sell on WhatsApp and get leads from ads and portals |
Prices are per seat or per user per month as shown on each pricing page. TracktCRM bills at company level and shows prices in your local currency. See TracktCRM pricing for every plan. We are not affiliated with Pipedrive. See sources.
GOOD FIT
BE HONEST
Switching has a cost. TracktCRM is the better fit when WhatsApp and lead capture are your bottleneck, not when you only need a polished pipeline.
KEY DIFFERENCES
Pipedrive's native WhatsApp integration is on Growth and above, and its help page says it is in beta and available to some customers only. TracktCRM includes WhatsApp integration on the Free plan, with replies and chat history on each lead. See the WhatsApp CRM page.
Both give you a visual pipeline with custom stages. Pipedrive offers deeper customisation, with limits that grow on higher plans. TracktCRM focuses on getting a team live quickly: 1 pipeline on Free, 5 on Pro, 10 on Premium and 20 on All-in-One, with Import and Export on the board.
Pipedrive connects Facebook lead ads through Marketplace apps or connectors such as Zapier, which needs a paid Zapier plan, and sells LeadBooster as an add-on. TracktCRM includes Meta Ads and Google Ads from Pro and lists integrations for 99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia. Our lead management software page shows the follow-up flow.
Pipedrive has a much larger marketplace. TracktCRM offers 24 integrations focused on WhatsApp, lead portals, ads, email and payments, plus webhooks and custom forms. See all TracktCRM integrations.
Pipedrive lists Lite at US$14, Growth at US$39, Premium at US$59 and Ultimate at US$79 per seat a month billed annually. TracktCRM has a Free plan for 1 user, then Pro at ₹319, Premium at ₹559 and All-in-One at ₹799 per user a month billed yearly, shown in your local currency.
Pipedrive lists AI features from Lite. TracktCRM keeps AI on Premium and All-in-One, with 1,000 or 3,000 credits a month for email reply suggestions, drafting, record summaries and upsell ideas.
SWITCHING
Run TracktCRM on new enquiries alongside Pipedrive, then switch once your team is comfortable.
Export your persons, organisations, deals and activities from Pipedrive.
Create a free TracktCRM account and set up stages that match your Pipedrive pipeline.
Use the Import button on the pipeline view to bring in contacts and open deals.
Connect WhatsApp and your portals, and on Pro or above, your Meta and Google ad accounts.
Run TracktCRM on live enquiries for a week, then move everyone over.
On paid plans, our team in Mohali, Punjab helps you map stages and fields so you do not start from a blank sheet.
FAQ
Yes, for teams that sell on WhatsApp, get leads from ads and portals and want to start on a free plan. Pipedrive remains strong for highly configurable pipelines and has a much larger app marketplace.
No free plan was shown on Pipedrive's pricing page when we checked. It offers a 14-day free trial. TracktCRM has a Free plan for 1 user with WhatsApp integration included.
Pipedrive Lite starts at US$14 per seat per month billed annually. TracktCRM Pro is ₹319 per user per month billed yearly and is shown in your local currency. Compare both pricing pages, since prices change.
Pipedrive's help page says its native WhatsApp integration is on Growth and above, is in beta and is available to some customers only, and that Meta charges per message. TracktCRM includes WhatsApp integration on the Free plan.
Yes. Export your persons, organisations and deals from Pipedrive, set up your stages in TracktCRM and use the Import button on the pipeline view. On paid plans our team helps you move your data.
No. Pipedrive has a much larger marketplace. TracktCRM offers 24 integrations focused on WhatsApp, lead portals, ads, email and payments, plus webhooks and custom forms.
AI is on Premium and All-in-One, with 1,000 and 3,000 AI credits per month, covering email reply suggestions, drafting, record summaries and upsell suggestions.
Prices are set in rupees and shown in your local currency on the pricing page, based on where you are browsing from.
SOURCES
Pipedrive details checked on from Pipedrive's own pricing and help pages. Plans and prices change, so confirm current details on these links.
COMPARE
Selling property or courses? See our real estate CRM and education CRM, or start with our guide to CRM software.
Start on the Free plan with WhatsApp included and run it on live enquiries, or book a demo and we will show you how your pipeline would look. No credit card needed.
