AT A GLANCE
Free plans, entry prices and the features that matter most to small sales teams, side by side.
| Comparison point | Zoho CRM | TracktCRM |
|---|---|---|
| Free plan | Yes. Free edition for up to 3 users. Standard, Professional and Enterprise have a 15-day trial. | Yes. Free forever for 1 user with a single pipeline, unlimited records, 3 automations and WhatsApp integration. No card needed. |
| Starting paid price | Standard at ₹800 per user/month, billed annually | Pro at ₹319 per user/month, billed yearly (shown in your local currency) |
| WhatsApp Business integration in the trial and all paid editions. Sending messages uses credits | Included on the Free plan (Meta message charges apply) | |
| Meta and Google lead ads | Facebook lead ads through the LeadChain extension, billed separately. Google Ads integration from Professional | Meta Ads and Google Ads integrations from Pro |
| Lead portals | Not listed on the pricing page. Check Zoho Marketplace | 99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia integrations |
| AI features | AI agents listed from Standard, with more AI on higher editions | Premium and All-in-One: reply suggestions, drafting, record summaries and upsell ideas |
| Onboarding and migration | Migration assistance listed on the Ultimate edition | Dedicated onboarding specialist from Pro, plus help moving your data on paid plans |
| Best for | Growing and mid-size companies that want deep customisation, forecasting and the wider Zoho suite | Small and growing teams that sell on WhatsApp and get leads from ads and portals |
Prices are per user per month as shown on each pricing page. TracktCRM bills at company level. See TracktCRM pricing for the full plan list. We are not affiliated with Zoho. See sources.
GOOD FIT
BE HONEST
Zoho CRM does a lot. Choose TracktCRM when you want fewer settings and faster lead response, not when you need an enterprise toolkit.
KEY DIFFERENCES
Zoho CRM is built to be shaped around complex sales processes, with many modules and settings to configure. TracktCRM starts from a ready pipeline with stages you can rename, and focuses on capturing leads, replying fast and following up, so a small team can start without a long set-up project.
Zoho's help page says its WhatsApp Business integration works in the trial and all paid editions, and its feature list notes that sending WhatsApp messages requires credits. TracktCRM includes WhatsApp integration on the Free plan, with two-way chats and history on the lead. See how it works on the WhatsApp CRM page.
Zoho CRM offers deep reporting and analytics on its higher editions. TracktCRM keeps a standard sales dashboard on every plan, showing total deals, deals by stage, a deals trend and a customer report, so owners can check the pipeline without building reports first.
Zoho CRM connects Facebook lead ads through LeadChain, which needs a separate subscription and a paid CRM edition, and lists Google Ads integration from Professional. TracktCRM includes Meta Ads and Google Ads integrations from Pro, and lists integrations for property portals and B2B marketplaces. Our lead management software page explains the follow-up flow.
On the pricing pages we checked, Zoho CRM Standard is ₹800, Professional ₹1,400, Enterprise ₹2,400 and Ultimate ₹2,600 per user per month, billed annually. TracktCRM Pro is ₹319, Premium ₹559 and All-in-One ₹799 per user per month, billed yearly, with savings of up to 20%. Each plan includes different limits, so compare like for like.
Zoho CRM lists AI agents from Standard. TracktCRM keeps AI on Premium and All-in-One, where it drafts and suggests email replies, summarises records and suggests upsells, with 1,000 or 3,000 AI credits a month.
SWITCHING
A short overlap keeps new enquiries safe while your team gets used to the new pipeline.
Export your leads, contacts, accounts and open deals from Zoho CRM.
Create a free TracktCRM account and set up stages that match your Zoho CRM pipeline.
Use the Import button on the pipeline view to bring your records in.
Connect WhatsApp, and on Pro or above, your Meta and Google ad accounts.
Run both systems on new enquiries for a week, then move everyone over.
On paid plans, our team in Mohali, Punjab helps you map fields and stages so the move is quick.
FAQ
Yes, for small teams that sell on WhatsApp, get leads from ads and portals and want a CRM they can set up themselves. Zoho CRM is a better fit if you need deep customisation, forecasting or other Zoho apps in the same account.
Yes. Zoho CRM's Free edition supports up to 3 users. TracktCRM's Free plan is for 1 user and includes a single pipeline, unlimited records, 3 automations and WhatsApp integration.
On the pricing pages we checked, TracktCRM Pro is ₹319 per user per month and Zoho CRM Standard is ₹800 per user per month, both billed yearly. The plans include different features, so compare the ones you need.
Zoho's help page says its WhatsApp Business integration works in the free trial and all paid editions, and its feature list says sending WhatsApp messages needs credits. On TracktCRM, WhatsApp integration is part of the Free plan.
AI is on Premium and All-in-One, with 1,000 and 3,000 AI credits per month. It covers email reply suggestions, drafting, record summaries and upsell and cross-sell suggestions.
Export your leads, contacts and deals from Zoho CRM, set up your stages in TracktCRM and use the Import button on the pipeline view. On paid plans our team helps you move your data.
Yes. TracktCRM lists integrations for 99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia, so portal leads land in your pipeline with the source attached.
SOURCES
Zoho CRM details checked on from Zoho CRM's own pricing and help pages. Plans and prices change, so confirm current details on these links.
COMPARE
Still comparing options? Our guide to CRM software covers what to look for in any CRM.
Start on the Free plan with WhatsApp included and test it on real enquiries, or book a demo and we will walk you through your pipeline. No credit card needed.
