Bigin Alternative With WhatsApp on the Free Plan

AT A GLANCE

TracktCRM vs Bigin at a Glance

The table puts the two free plans, starting prices and the features small sales teams ask about most side by side.

Comparison point	Bigin	TracktCRM
Free plan	Yes. Free forever for 1 user with 500 records, 1 pipeline and 3 automations. Paid plans have a 15-day trial.	Yes. Free forever for 1 user with a single pipeline, unlimited records, 3 automations and WhatsApp integration. No card needed.
Starting paid price	Express at ₹400 per user/month, billed yearly	Pro at ₹319 per user/month, billed yearly (shown in your local currency)
WhatsApp	WhatsApp Business integration from Express	Included on the Free plan (Meta message charges apply)
Meta and Google lead ads	Facebook, Instagram, LinkedIn and TikTok lead ads from Express through LeadChain, which has its own subscription	Meta Ads and Google Ads integrations from Pro
Lead portals	Not listed on the pricing page. Check the Bigin Marketplace	99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia integrations
AI features	Premier and Bigin 360: Writing Assistant, Record Summary, Email Reply Assistant and more	Premium and All-in-One: reply suggestions, drafting, record summaries and upsell ideas
Onboarding and migration	Free onboarding session and data import help on paid plans, plus one-click migration from some CRMs	Dedicated onboarding specialist from Pro, plus help moving your data on paid plans
Best for	Small teams in the Zoho ecosystem that want a simple pipeline, mobile apps and built-in calling	Small and growing teams that sell on WhatsApp and get leads from ads and portals

Prices are per user per month as shown on each pricing page. TracktCRM bills at company level. See TracktCRM pricing for every plan. We are not affiliated with Zoho or Bigin. See sources.

GOOD FIT

Who Should Switch to a Bigin Alternative

Most of your enquiries start on WhatsApp and you want those chats inside the CRM from day one, without moving to a paid plan
You run Meta or Google lead ads and want every form submission in the pipeline the moment it arrives
You buy leads from property portals or B2B marketplaces like 99acres, MagicBricks or IndiaMART
You want unlimited records on the free plan instead of a record cap
You would rather have a person help you set up stages and move your data than do it alone

BE HONEST

Who Should Stay With Bigin

Your business already runs on Zoho apps and you want everything under one Zoho account
You need native mobile apps or built-in telephony, which Bigin lists on its plans
You rely on Bigin's one-click migration or apps from the Bigin Marketplace that TracktCRM does not offer
Your team is happy with how Bigin works today

Switching takes effort. A Bigin alternative only makes sense when WhatsApp, ad leads or portal leads are where your team loses time.

KEY DIFFERENCES

Bigin vs TracktCRM: Where They Differ

WhatsApp on the free plan

Bigin lists its WhatsApp Business integration from the Express plan. TracktCRM includes WhatsApp integration on the Free plan, so a single user can reply to leads and keep every message on the lead record before paying anything. Teams that sell mostly over chat can see how it works on the WhatsApp CRM page.

TracktCRM deal view with the WhatsApp conversation open next to the contact summary — A WhatsApp chat saved on a deal in TracktCRM (sample data).

TracktCRM pipeline board with lead cards across New, Won, Lost and Junk stages and Import and Export buttons — The TracktCRM pipeline board (sample data).

Pipeline and records

Both tools give you a drag-and-drop pipeline. Bigin's Free plan caps you at 500 records, while TracktCRM's Free plan has unlimited records on a single pipeline. On paid plans, TracktCRM Pro gives you 5 pipelines and 30 automations, and the pipeline view has Import and Export built in.

Lead capture from ads and portals

Bigin connects Facebook, Instagram, LinkedIn and TikTok lead ads through LeadChain, which Zoho bills as a separate subscription. TracktCRM includes Meta Ads and Google Ads integrations from Pro and lists integrations for 99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia. Our lead management software page shows how leads are assigned and followed up.

AI and which plan has it

Both products keep AI on higher plans. Bigin lists AI on Premier and Bigin 360. TracktCRM includes AI on Premium and All-in-One: email reply suggestions, drafting, record summaries and upsell and cross-sell suggestions, with 1,000 or 3,000 AI credits a month.

Pricing and what each plan adds

On the pricing pages we checked, Bigin Express is ₹400, Premier ₹720 and Bigin 360 ₹1,080 per user per month, billed yearly. TracktCRM Pro is ₹319, Premium ₹559 and All-in-One ₹799 per user per month, billed yearly, and yearly billing saves up to 20%. Pro adds 5 pipelines, 30 automations, a custom website form and the Meta and Google Ads integrations.

Ecosystem and set-up help

Bigin sits inside the Zoho family, which is a real advantage if you already use Zoho Mail, Books or other Zoho apps. TracktCRM is a single product focused on capturing and following up leads. From Pro you get a dedicated onboarding specialist, and our team helps move your data on paid plans.

SWITCHING

How to Move From Bigin to TracktCRM

Most teams run both tools for a short time, then switch once new enquiries flow into TracktCRM.

STEP 01
Export from Bigin
Export your contacts, companies and open deals from Bigin.
STEP 02
Set up your pipeline
Create a free TracktCRM account and set up stages that match the ones you use in Bigin.
STEP 03
Import your data
Use the Import button on the pipeline view to bring in your leads and deals.
STEP 04
Connect your channels
Connect WhatsApp, and on Pro or above, your Meta and Google ad accounts.
STEP 05
Run side by side
Run both tools on live enquiries for a week, then move your team over.

On paid plans, our team in Mohali, Punjab helps you map stages and fields so you do not start from a blank sheet.

FAQ

Bigin Alternative FAQs

Is TracktCRM a good Bigin alternative?

Yes, if your leads come in on WhatsApp, Meta and Google ads or lead portals. TracktCRM includes WhatsApp on the Free plan and connects portals such as 99acres and IndiaMART. Bigin is a strong choice if you already use Zoho apps and want its mobile apps and built-in calling.

Does Bigin have a free plan?

Yes. Bigin's Free plan covers 1 user with 500 records, 1 pipeline and 3 automations. TracktCRM's Free plan is also for 1 user, with a single pipeline, unlimited records, 3 automations and WhatsApp integration.

Is TracktCRM cheaper than Bigin?

On the pricing pages we checked, TracktCRM Pro is ₹319 per user per month and Bigin Express is ₹400 per user per month, both billed yearly. Compare the features you need on each plan, since prices and plans change.

Can I use WhatsApp on TracktCRM's Free plan?

Yes. WhatsApp integration is part of the Free plan, so you can reply to leads and keep the chat history on each lead without upgrading.

Which plans include AI?

On TracktCRM, AI is on Premium and All-in-One, with 1,000 and 3,000 AI credits per month. On Bigin, AI features are listed on Premier and Bigin 360.

How do I move my data from Bigin to TracktCRM?

Export your contacts and deals from Bigin, set up your stages in TracktCRM, then use the Import button on the pipeline view. On paid plans our team helps you move your data.

Does TracktCRM capture Meta and Google lead ads?

Yes. Meta Ads and Google Ads integrations are included from the Pro plan, so ad leads reach your pipeline as soon as someone submits a form.

SOURCES

Sources

Bigin details checked on 17 October 2026 from Bigin's own pricing and help pages. Plans and prices change, so confirm current details on these links.

COMPARE

Compare TracktCRM With Other CRMs

New to CRMs? Start with our guide to CRM software for growing teams.

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Bigin Alternative for Teams That Sell on WhatsApp