AT A GLANCE
Both tools capture leads from ads and portals. The big differences are the free plan, WhatsApp set-up and calling.
| Comparison point | TeleCRM | TracktCRM |
|---|---|---|
| Free plan | No free plan shown on the pricing page | Yes. Free forever for 1 user with a single pipeline, unlimited records, 3 automations and WhatsApp integration. No card needed. |
| Starting paid price | ₹799 per user/month billed annually, or ₹1,099 billed quarterly | Pro at ₹319 per user/month, billed yearly (shown in your local currency) |
| Official WhatsApp API with a one-time ₹1,999 set-up fee plus Meta messaging charges | Included on the Free plan (Meta message charges apply) | |
| Meta and Google lead ads | Lead capture from Facebook Ads and Google Ads | Meta Ads and Google Ads integrations from Pro |
| Lead portals | Justdial, Sulekha, IndiaMART, 99acres, MagicBricks, Housing and others | 99acres, Housing.com, MagicBricks, IndiaMART, Justdial and TradeIndia integrations |
| Calling | 1-click dialer, call tracking and automatic call recording | Built around WhatsApp and lead follow-up rather than telecalling |
| AI features | Check TeleCRM's site for current AI features | Premium and All-in-One: reply suggestions, drafting, record summaries and upsell ideas |
| Onboarding and migration | One-click CSV import, and a 15-day refund on quarterly and annual plans | Dedicated onboarding specialist from Pro, plus help moving your data on paid plans |
| Best for | Telecalling-heavy sales teams that need a phone dialer and call recording | Small and growing teams that sell on WhatsApp and get leads from ads and portals |
Prices are per user per month as shown on each pricing page. TracktCRM bills at company level. See TracktCRM pricing for every plan. We are not affiliated with TeleCRM. See sources.
GOOD FIT
BE HONEST
TeleCRM is a strong fit for calling teams. TracktCRM fits teams where WhatsApp, not the phone, is the main sales channel.
KEY DIFFERENCES
TeleCRM is built around the phone, with a dialer, call tracking and automatic call recording, and offers the WhatsApp API for a one-time ₹1,999 set-up fee plus Meta charges. TracktCRM puts WhatsApp at the centre and includes it on the Free plan, so replies and chat history sit on each lead. See the WhatsApp CRM page.
TracktCRM gives every team a visual pipeline with stages you can rename, and Import and Export on the board. The Free plan has 1 pipeline and 3 automations, Pro has 5 pipelines and 30 automations, and Premium has 10 pipelines and 50 automations, so you can run separate pipelines for different products or teams.
Both tools pull in leads from Facebook and Google ads and from portals such as IndiaMART, Justdial, 99acres and MagicBricks. TeleCRM also lists Sulekha and Tawk. TracktCRM lists Housing.com, OLX, TradeIndia and Practo, plus website forms and webhooks. Our lead management software page shows how leads are followed up.
On the pricing pages we checked, TeleCRM is ₹799 per user a month billed annually, or ₹1,099 billed quarterly, with no free plan shown. TracktCRM has a Free plan for 1 user, then Pro at ₹319, Premium at ₹559 and All-in-One at ₹799 per user a month billed yearly.
TracktCRM includes a standard sales dashboard on every plan with deals by stage and trends. AI is on Premium and All-in-One for reply suggestions, drafting, record summaries and upsell ideas. We could not confirm TeleCRM's AI features on its pricing page, so check its site.
SWITCHING
Run both tools on new enquiries for a short time, then move your team once WhatsApp chats flow in.
Export your leads and their status from TeleCRM.
Create a free TracktCRM account and set up stages that match the lead statuses you use today.
Use the Import button on the pipeline view to bring your leads in.
Connect WhatsApp and your lead portals, and on Pro or above, your Meta and Google ad accounts.
Run both tools for a week, then move everyone over.
On paid plans, our team in Mohali, Punjab helps you map statuses and fields so the move is smooth.
FAQ
Yes, if your team sells mostly over WhatsApp and wants to start on a free plan. TeleCRM is the better choice if your team lives on phone calls and needs a built-in dialer and call recording.
No free plan was shown on TeleCRM's pricing page when we checked. Its CRM is priced at ₹799 per user per month billed annually, or ₹1,099 billed quarterly. TracktCRM has a Free plan for 1 user.
On the pricing pages we checked, TracktCRM Pro is ₹319 per user per month billed yearly and TeleCRM is ₹799 per user per month billed annually. The two tools focus on different channels, so compare the features your team needs.
TeleCRM's pricing page lists a one-time WhatsApp API set-up fee of ₹1,999 plus Meta's messaging charges. On TracktCRM, WhatsApp integration is part of the Free plan.
TracktCRM is built around WhatsApp, lead capture and follow-up rather than telecalling. If calling is the centre of your sales process and you need a 1-click dialer with automatic call recording, TeleCRM may suit you better.
Export your leads from TeleCRM, set up your stages in TracktCRM and use the Import button on the pipeline view. On paid plans our team helps you move your data.
AI is on Premium and All-in-One, with 1,000 and 3,000 AI credits per month. It covers email reply suggestions, drafting, record summaries and upsell suggestions.
SOURCES
TeleCRM details checked on from TeleCRM's own pricing and help pages. Plans and prices change, so confirm current details on these links.
COMPARE
Want the basics first? Read our guide to CRM software for growing sales teams.
Start on the Free plan with WhatsApp included and run it on live enquiries, or book a demo and we will show you how your pipeline would look. No credit card needed.
