TracktCRM - AI CRM software
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LEGAL

Privacy Policy

TracktCRM · Last updated: 8 October 2026. This Privacy Policy applies to the TracktCRM application at https://dashboard.tracktcrm.com and the website https://tracktcrm.com. It explains how we collect, use, store, share, and delete information, including Google user data.

1. Google user data we access

Each TracktCRM user can connect their own Google account. We request only the access needed for the features that user turns on:

  • Basic profile (openid, email, profile): to identify the connected Google account and show the user which email address is connected.
  • Read Gmail (gmail.readonly): to show the user's email conversations with their leads and contacts in Sales Inbox and on each lead's Email tab, and to link them to the right CRM record. We do not modify or delete emails in Gmail.
  • Send Gmail (gmail.send): to send emails the user writes in TracktCRM from the user's own Gmail address, only when the user clicks Send or when an automation the user created sends it.
  • Google Calendar events (calendar.events): to create, update and show meetings the user schedules from TracktCRM on their primary calendar, including Google Meet links and invitations to the lead.

We do not access Google data unrelated to these features. Access is limited to the permissions the user grants on Google's OAuth consent screen, and the user can disconnect at any time.

2. How we use Google user data

Google user data is used only to provide or improve user-facing TracktCRM features requested by that user:

  • Show the connection status of the user's Google account.
  • Show, sync and link email threads with leads, contacts and deals.
  • Send emails the user writes in TracktCRM.
  • Create and show calendar events and Google Meet links for leads and deals.

Limited Use: TracktCRM's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not:

  • sell Google user data;
  • use Google user data for advertising, retargeting, or personalized ads;
  • use Google user data to determine credit-worthiness or for lending purposes;
  • use Google user data to develop, improve, or train generalized or non-personalized AI / ML models;
  • transfer Google user data to data brokers or information resellers.

Gmail and Google Calendar content is not sent to any AI model.

3. How we store Google user data

  • OAuth access and refresh tokens are stored on TracktCRM's servers so the integration keeps working until the user disconnects it.
  • We store connection details (connected Google email, token expiry) and IDs needed for the feature, such as Gmail thread and message IDs and calendar event IDs.
  • Email messages synced to show the Sales Inbox and lead email history are stored in the customer's TracktCRM workspace.
  • Meeting titles, times, attendees and Google Meet links are stored on the related CRM record.
  • Data is stored on our cloud hosting infrastructure and transmitted only over HTTPS/TLS.

4. How we share, transfer, or disclose Google user data

We do not sell Google user data. We do not share it with advertisers. Google user data may be disclosed only:

  • to Google, to provide the requested feature;
  • to cloud hosting and infrastructure providers who process data solely to operate TracktCRM, under confidentiality obligations;
  • to other users inside the same customer's TracktCRM workspace, according to that workspace's roles and permissions;
  • if required by law, or to protect security and prevent abuse.

We do not transfer Google user data to third parties for advertising, data brokerage, lending, or AI model training.

5. Data protection

  • HTTPS/TLS encryption in transit.
  • Access controls, so only authorized users of the same workspace can see that workspace's data.
  • OAuth tokens are stored with restricted access on our servers.
  • People at TracktCRM do not read a user's emails unless the user asks us for support and gives permission, it is needed for security or abuse investigation, or the law requires it.

6. Retention and deletion

  • Google connection data is kept while the integration stays connected and the TracktCRM account is active.
  • A user can disconnect Gmail or Google Calendar at any time from TracktCRM → Integrations. Disconnecting revokes TracktCRM's access.
  • After a disconnect or a deletion request, we delete or anonymize stored Google tokens and Google connection records within 30 days, unless a longer period is required by law.
  • Users can also remove TracktCRM's access at any time at myaccount.google.com/permissions.
  • Leads, contacts and deals a user created in TracktCRM remain in the workspace until the customer deletes them or closes the account, because they are business records of that customer.
  • To request deletion, email support@tracktcrm.com.

7. Other information we collect

Independent of Google, TracktCRM may process:

  • Account details: name, email, phone, company.
  • CRM data: leads, deals, pipeline stages, tasks, notes, files, and communications you store in the product.
  • Channels you connect: WhatsApp Business messaging metadata and message content synced into your workspace; Meta and Google Ads lead form data you authorize; spreadsheet rows you choose to import.
  • Website forms: name, email, phone, company and message when you contact us or book a demo.
  • Technical data: IP address, browser, device, and basic analytics (for example page views) to operate and improve the service.

We use this information to provide the CRM, respond to enquiries, send service messages, improve reliability and security, and meet legal obligations (including India's Digital Personal Data Protection Act where applicable). We do not sell personal data.

8. Changes

If we change how we use Google user data or other personal data, we will update this page and notify users by email or in-app notice before the change takes effect where required. Continued use after changes means you accept the updated policy. See also our Terms & Conditions.

9. Contact

TracktCRM, a product of Terioat Infotech. Terioat Infotech is responsible for the personal data described in this policy.
Registered office: GR Tower, Industrial Area, Sector 75, SAS Nagar, Punjab 140308, India
Sales & support office: 3rd Floor, D-231, Phase 8B, Sector 91, Sahibzada Ajit Singh Nagar, Punjab 140307, India
Email: support@tracktcrm.com
Sales & Support: +91 62395 20057
Support hours: Mon–Fri, 10:00–19:00 IST

Questions? Contact us or chat with us on WhatsApp at +91 62395 20057.